Terms & Conditions

Terms and conditions

YOUR TRIP:

The voyage vacation allows you to build your trip according to your desires. To obtain your personalized travel program, you must submit your quote request by telephone or by mail to our agency based in Jaipur If the validity period of your quote is exceeded, The voyage vacation may establish a new quote for your trip if certain terms, particularly prices, need to be modified. Once you confirm this quote to us, within its validity period, you will be able to register, by validating the general and specific conditions of sale The voyage vacation, in our agency or by email by initialing and signing the contract and quote, the contract and the general and special conditions of sale, which will be communicated to you.
PAYMENT TERMS:
The customer must pay 30% deposit at the time of booking and the balance on the dates indicated in the registration form. If the client does not pay the price of the trip within the deadlines set above, our agency will be entitled to cancel the trip at the fault of the client and to apply the cancellation fees provided for by these general conditions of sale.
You can pay the price of your trip:
• By international transfer.
• By credit card on our secure site.
As soon as you pay the deposit or the total price of your trip.
TRAVEL INFORMATION:
• Completion of administrative and health formalities and any costs relating to these formalities are the exclusive responsibility of customers. Visa fees are not refundable under any circumstances.
• All people traveling, regardless of their age (babies, minor children, etc.) must have an individual identity document that bears their name (identity card or passport depending on the country of destination). No other document, such as family record books or residence permits, allows you to cross borders. Obtaining a visa is mandatory to travel to India.
• Customers must ensure long enough before the departure date that the first and last names appearing on the travel documents (tickets, vouchers, reservations, e-visa, etc.) correspond exactly to those appearing on their document. identity.
• India requires passports to be valid for more than 6 months after the return date or for customers to carry sufficient money and be able to demonstrate that they have a return ticket .
• All costs relating to obtaining identification, visas and vaccinations are the responsibility of the client and are not refundable in the event of trip cancellation.
• If the customer is refused boarding or disembarkation due to non-compliance with administrative formalities/error in the visa and/or health, no amount can be refunded and any possible additional costs (purchase of a travel ticket). (flight, fines etc.) will remain his responsibility.
CHANGES REQUESTED BY THE CUSTOMER BEFORE DEPARTURE:
Once the form has been signed, any modification of the trip at the customer’s initiative such as a change of itinerary or an early return will not give rise to any reimbursement or payment of compensation.
Any modification services with a minimum of €50 per file. These costs are not refundable by the cancellation insurance. Any modification of air or ground service or any request for modification by the customer of the name or part of the spelling of the name of a customer, after issue of the ticket, will be considered as a cancellation by the registered customer, followed of a re-registration.
CANCELLATION AND REFUND:
If the customer finds himself obliged to cancel his trip, he must inform The voyage vacation by any written means allowing acknowledgment , as soon as the event giving rise to this cancellation occurs: this is the date of issuance of the writing which will be retained as the cancellation date for the cancellation fees.
Insurance premium, registration fees, visa fees as well as cancellation fees more than 60 days before the departure date are not refundable by The voyage vacation.
Total cancellation fee scale, except in special cases
For all services other than air services
• More than 60 days before departure: 10% of the travel price per person
• From 59 to 44 days before departure: 30% of the travel price per person
• 43 and 30 days from departure: 50% of the price of the trip per person
• 30 and 15 days from departure: 75% of the price of the trip per person
• Less than 15 days before departure: 100% of the price of the trip per person
Special cases:
• 100% cancellation fee upon registration on cruises or select exceptional luxury hotels , especially for all exclusive The voyage vacation accommodations.
• 100% cancellation fee for all airline tickets issued on or after the date of registration.
• The voyage vacation may offer the customer exceptional products due in particular to advantageous pricing, or important events (high tourist season) or for other reasons which may lead to changes in the cancellation fee scale. The cancellation fees that will apply will be indicated on your quote. The remaining provisions herein shall continue to apply.
• When several customers have registered on the same file and one of them cancels their trip, the cancellation fees are deducted from the sums collected by The voyage vacation for this file, regardless of who made the payment.
• In the event of cancellation, for whatever reason, costs external to the trip subscribed to with The voyage vacation and incurred by the customer such as, transport costs to the place of departure of the trip and return home, travel costs Obtaining visas, travel documents, vaccination costs cannot be reimbursed in any way.
AIR TRANSPORT:
Airlines companies :
The voyage vacation will inform you upon registration of the identity of the air carrier(s) for domestic flights, known on that date, likely to operate your flights.
In the event of a modification, subsequent to your registration, our agency undertakes to communicate to you, as soon as it becomes aware of it before your departure, any changes in the identity of the air carrier(s).
Transport conditions:
The airline’s general and special conditions of carriage are accessible via the airline’s website or on request.
In accordance with the Warsaw Convention, any airline may be required to modify without notice, in particular the timetables and/or itinerary as well as the departure and destination airports.
If in the event of modifications by the airline, in particular due to technical, climatic or political incidents external to The voyage vacation, delays or cancellations or strikes external to The voyage vacation additional stopovers, change of aircraft, route, political events , climatic, the customer decides to cancel the trip, he will be charged the cancellation costs. Our agency will not reimburse costs (taxis, hotels, transport, catering, etc.), as long as the customer is under the protection of the airline.
INSURANCE:
The voyage vacation does not offer travel insurance. It is strongly recommended to take out travel insurance before your departure.
MINORS:
Registration requests concerning minors must be signed by the father, mother or legal guardian and marked “father, mother or guardian agreement”. Minors, who are not traveling with their parents or guardians, must be in possession, in addition to the identity documents (CNI or passport, as the case may be) required for the trip, of an authorization to leave mainland currently valid.
Finally, a telephone number and an address will be given allowing the child or the person responsible to establish direct contact.
PRICES:
However, in accordance with Indian law, we may be required to modify our prices and programs to reflect only:
• Variations in the cost of transport, linked in particular to the cost of fuel.
• The variation in fees and taxes relating to the services provided such as landing, boarding and disembarkation taxes.
• The exchange rate applied to the trip or stay considered.
In the event of a change in the price for the cases referred to above, The voyage vacation undertakes to inform the customer by mail no later than 30 days before the date of departure. If one or more travelers registered on the same file cancel(s), the trip may be maintained as long as the participants have paid before departure, the possible additional cost of the services which had to be modified due to the cancellation of the(es) travelers. Any refusal by the remaining registered traveler(s) to pay this adjustment will be considered a cancellation on the part of the traveler(s) concerned.
LAND SERVICES:
Unused services/modifications:
Services voluntarily modified by the customer on site are subject to modification costs. Additional or replacement services generating an additional cost must be paid directly on site according to the amount announced. Services not used on site (transfers, excursions, accommodation, etc.) will not give rise to any refund.
Details on group tours:
Single bedroom
On “accompanied tours”, the customer who has registered alone and has not opted for a single room will be charged the single room supplement at the time of registration. However, if we find someone who can share a room, we will deduct this supplement when paying the balance. Price based on 3 people: double room + an extra bed (this service is however not comfortable for adults, so we recommend a single room). If the 3rd person wants a single room, the supplement will be charged.
RESPONSIBILITY:
The voyage vacation cannot be held responsible for the consequences of the following events:
* Failure to present or presentation of identity and/or health documents that are expired or of insufficient validity (identity card, passport, visas, vaccination certificate, etc.) or do not comply with prescribed formalities, at the police station customs or registration. In the event of failure to register (including delays in boarding), 100% of the total cost of the trip will be retained as costs.
* Incidents or unforeseeable and insurmountable events of a third party external to The voyage vacation such as: wars, political unrest, strikes external to, technical incidents external to The voyage vacation, airspace congestion, bad weather, delays (including delays in mail delivery services for the transmission of travel documents), breakdowns, loss or theft of baggage or other effects. The delay(s) suffered resulting from the cases referred to above as well as any itinerary modifications which may result therefrom cannot result in any compensation whatsoever, in particular due to the modification of the duration of the program initially planned. or late for a connection. Any additional costs linked to a disruption (tax, hotel, parking, etc.) will remain the responsibility of the customer.
* Cancellation imposed by circumstances of a force majeure nature and/or for reasons linked to customer safety and/or by order of an administrative authority. The voyage vacation reserves the right to modify the dates, times or itineraries planned if it judges that the safety of the traveler cannot be ensured.
COMPLAINTS:
As a customer, your complaint should be addressed in writing to The voyage vacation – Customer Service – 47 Rashtriya nagar sirsi road panchyawala, Jaipur 302034, Rajasthan, India in as soon as possible after your return from the trip, accompanied by supporting documents. In the event of a problem encountered on site, we ask you to contact us as quickly as possible by telephone or email so that we can intervene with our service provider and also advise you to contact the representative of our service provider whose contact details appear on your travel documents.
“The customer acknowledges having read all the characteristics and terms of the services offered, in particular the price of these services and these general conditions of sale which apply to all reservations. The confirmation of any reservation, which gives rise to the conclusion of a contract, entails on the part of the customer his unreserved acceptance of these general conditions of sale. »
Published by the agency
The voyage vacation
47 Rashtriya nagar sirsi road panchyawala, Jaipur 302034, Rajasthan, India .Tel: +917737919368
All general conditions of sale are subject to Indian law, only the courts of Jaipur will have the necessary jurisdiction.